Overview

Scytale's Jira integration bridges your compliance monitoring and your team's task management. With this integration, security and compliance tasks surface directly in Jira - keeping everyone aligned without switching tools.

✓ Create Jira Tickets Raise a Jira issue from any monitoring - choose project, type, assignee and priority.	✓ Scoped permissions We only access what's needed (detailed table with permissions is below)
✓ Link Existing Issues Paste a Jira URL to link an issue you already created.	✓ Automatic Status Sync When a Jira issue status, assignee or priority changes, Scytale updates automatically.
✓ Link from Jira Use the Scytale panel inside any Jira issue to link a monitoring without leaving Jira.	✓ Multiple Tickets per Monitoring Link more than one Jira issue to a single monitoring when needed.

Connecting Jira

Before using the integration, an admin needs to connect your Jira workspace to Scytale. This only needs to be done once.

Steps to Connect

Go to Company Settings
Navigate to the Ticketing tab
Click "Connect Jira". You will be redirected to Atlassian's consent screen
Authorize Scytale. Review the permissions and click Accept. You will be redirected back to Scytale automatically.
Select Jira Projects. Choose which Jira projects to sync. The integration is not fully active until at least one project is selected.

Disconnecting

Admins can disconnect at any time from Company Settings → Ticketing. This removes all registered webhooks from Jira. Existing ticket data in Scytale is retained.

Required Permissions

Prerequisite

The Jira user who authorizes the connection should also have Administer Projects permission on the projects being synced. This is needed to set region properties on projects.

If this permission is missing:

The connection still works.
Tickets can be created and synced normally.
Region properties will not be set on those projects (non-blocking — Scytale logs a warning).

Note:

No Jira admin access is required. All OAuth scopes are standard user-level permissions that any Jira user can grant through the Atlassian consent screen.

OAuth Scopes Requested

Scope	What It Allows	Used For
read:jira-work	Read issues, projects, statuses, and priorities	Panel authentication, status sync, cross-checks
write:jira-work	Create and update issues, set assignees, modify issue properties	Ticket creation, bidirectional unlink
read:jira-user	Read user profiles	Assignee picker in ticket creation
write:project.property:jira	Set custom properties on projects	Region tagging on connected projects
offline_access	Refresh tokens without re-authorization	Background operations after token expiry
manage:jira-webhook	Register and manage dynamic webhooks	Automatic status sync setup
read:webhook:jira	List existing webhook configurations	Verifying webhook registration
write:webhook:jira	Create and update webhooks	Real-time issue sync
delete:webhook:jira	Remove webhooks	Cleanup on disconnect or project removal

Installing the Scytale App in Jira

Install from the Atlassian Marketplace

Go to the Marketplace listing.
Visit: marketplace.atlassian.com/apps/3690477562/scytale-compliance-tasks-for-jira.
Click "Get it now". You may be prompted to sign in to your Atlassian account.
Select your Jira Cloud site. Choose the site where you want to install the app.
Click "Install". Atlassian installs the app on your site. No configuration is needed after installation.

Create a Jira Ticket

Create a new Jira issue directly from a monitoring in Scytale. The ticket is created in Jira and linked to the monitoring automatically.

Go to the Control Center page in Scytale. Navigate to the monitoring you want to track in Jira.
Navigate to the "Tickets" tab.
Click "+Create Ticket".
Select a project you wish to link the ticket.
Fill in the ticket details.
Click "Create Ticket".

Example:

Tip

You can link more than one Jira ticket to the same monitoring. Repeat the steps above to add additional tickets.

Link an Existing Jira Issue

If a Jira issue already exists in Jira, you can link it to Scytale by providing the Jira issue URL - no need to create a duplicate.

Go to the Control Center page in Scytale. Navigate to the monitoring you want to track in Jira.
Navigate to the "Tickets" tab.
Click "Link Ticket"
Enter the Jira issue URL, example: https://yoursite.atlassian.net/browse/PROJ-123.
Click "Link". Scytale verifies the issue exists in Jira and creates the link. The ticket appears in the monitoring view immediately.

Note:

The issue must exist in a Jira project that is connected to Scytale. If the issue cannot be found, check that the project is included in your connected projects list.

Link from Jira (Jira Panel)

The Scytale panel appears inside Jira issues, letting users link and manage monitorings without leaving Jira. This is especially useful for engineering teams who work primarily in Jira.

Prerequisites

Your Scytale admin has connected Jira and selected the relevant projects.
The Scytale app has been installed from the Atlassian Marketplace.

Open a Jira issue. Navigate to any issue in a project connected to Scytale. The Scytale panel loads in the right sidebar.
View linked monitorings. The panel shows all monitorings currently linked to this Jira issue.
Select a monitoring to link. Use the dropdown in the panel to search and select a monitoring from your Scytale workspace.
Confirm the link. The monitoring is immediately linked to the issue. The link is reflected in Scytale automatically, no extra action required.

Note

The Scytale panel is only visible in Jira projects that are connected to your Scytale workspace. Contact your Scytale admin if the panel is not appearing.

Unlinking a Jira Issue

You can remove the link between a monitoring and a Jira issue at any time, from either Scytale or directly from the Jira panel. Both sides stay in sync automatically.

Unlink from Scytale

Go to the Control Center page in Scytale. Navigate to the monitoring you want to track in Jira.
Find the linked Jira ticket. The ticket is listed in the monitoring's Tickets tab.
Click "Unlink". The link is removed from both Scytale and the Jira issue. The Jira issue itself is not deleted.

Unlink from Jira (Jira Panel)

Open the Jira issue. Navigate to the issue in Jira. The Scytale panel shows linked monitorings.
Click the unlink icon next to a monitoring.
Confirm the unlink. Click Unlink to confirm. The monitoring is removed from the panel, and the link is removed in Scytale automatically.