Why This Happens
The monitor Cloud IAM | Users Configuration of MFA only returns data for IAM users who have:
Console access
A password set
If no such users exist, the monitor will return no results.
Service accounts and programmatic-only users are excluded.
What You Need to Do
To begin seeing data, ensure you have at least one IAM user with console access and a password. You can either:
Option 1: Create a New IAM User with a Password
Open the IAM Console
Click “Add user”
Enter a username
Under Access type, select “AWS Management Console access”
Choose an autogenerated or custom password
Set appropriate permissions or assign the user to a group
Review the settings and create the user
Share credentials so the user can log in
Option 2: Enable Password for an Existing IAM User
Open the IAM Console
Go to Users and select the existing user
Click the “Security credentials” tab
In the Console password section, click “Manage”
Assign a custom password and optionally require a reset
Save changes
Reminder: Once you’ve added a password-enabled user, the monitor will begin returning data automatically.